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Privacy Policy

Last updated February 16, 2024 (the “Last Updated Date”)

OUR WEBSITES MAY USE WEBSITE TECHNOLOGIES THAT RECORD YOUR INTERACTIONS WITH THE WEBSITE AND/OR TRACK YOU WHEN YOU LEAVE THE WEBSITE. PLEASE DISCONTINUE USING THE WEBSITE IMMEDIATELY IF YOU DO NOT CONSENT TO THESE TOOLS AND THEIR ACTIVITIES.

This Privacy Policy (as amended from time to time, “Policy” or “Privacy Policy”) explains how Worldwide Golf Cool Clubs LLC and our subsidiaries and affiliates (collectively, “Worldwide Golf Cool Clubs”, “Company”, “we”, “us”, or “our”) collect, use, and share information about you when you access or use our websites or mobile applications that link to this Policy (collectively, “Websites”); shop in our stores; attend our events, outings, or trips; participate in our trade-in program, rewards programs or any sweepstakes, contests or lotteries; or otherwise interact with us (collectively, “Services”).

For state specific information, please see Section 18 of this Policy.

This Privacy Policy may be updated from time to time with or without notice to you. Please check back periodically for further updates and changes. If we make material changes, we may notify you by revising the Last Updated Date above and, in some cases, we may provide you with a more prominent notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review this Policy whenever you access our Websites, Services, or otherwise interact with us to stay informed about our latest information practices and the choices available to you. You understand and agree that your continued use of the Websites or Services after the effective date means that the collection, use, and sharing of your Personal Information (“PI”) is subject to the updated Policy. Except to the extent we receive your authorization, or as permitted or required by applicable law, we will handle your PI in accordance with the terms of the Policy in effect at the time of the collection. The most updated version will be available on our Websites.

Unless otherwise noted, your use of the Websites and Services constitutes your agreement to the Company using information about you in accordance with this Policy.

Contents

1. COLLECTION OF PERSONAL INFORMATION
2. COOKIES AND WEB TECHNOLOGIES
3. BROWSER-BASED DO NOT TRACK
4. SOURCES
5. HOW WE USE YOUR PERSONAL INFORMATION
6. DISCLOSURE OF PERSONAL INFORMATION
7. YOUR CHOICES AND OPT-OUT PROCEDURES
8. EXTERNAL LINKS AND THIRD-PARTY INTEGRATIONS
9. EMBEDDED CONTENT
10. CHANGES TO YOUR ACCOUNT INFORMATION
11. HOW LONG WE RETAIN YOUR INFORMATION
12. HOW WE PROTECT THE INFORMATION THAT WE COLLECT
13. MOBILE APPS
14. CHILDREN’S PRIVACY
15. APPLICABLE LAW
16. TRANSFER OF INFORMATION TO THE U.S. AND OTHER COUNTRIES
17. CONTACT US
18. STATE SPECIFIC NOTICES: CALIFORNIA, COLORADO, CONNECTICUT, NEVADA, OREGON, VIRGINIA AND UTAH
   A. California
      1. Personal Information
      2. Financial Incentives
      3. Your Consumer Rights and How to Exercise Them
   B. Colorado Residents
      1. Purposes for Collecting and Processing Your Personal Data.
      2. Your Consumer Rights and How to Exercise Them.
      3. Loyalty Rewards Program
   C. CONNECTICUT RESIDENTS
      1. Your Consumer Rights and How to Exercise Them
   D. NEVADA RESIDENTS
   E. OREGON RESIDENTS
      1. Your Consumer Rights and How to Exercise Them
      2. Appeals
   F. UTAH RESIDENTS
   G. VIRGINIA RESIDENTS
      1. Your Consumer Rights and How to Exercise Them
19. CONTACT US
20. ACCESSIBILITY

1. COLLECTION OF PERSONAL INFORMATION

As set forth below, we collect the following Personal Information about you. We use this information to operate the Websites and Services, carry out our business, comply with laws, and for other purposes described in this Policy.

Information You Voluntarily Provide

We collect Personal Information that you provide when you interact with us, including when you register; contact us, Talk to an Expert, or request information; subscribe to our newsletter, promotional emails and texts, or job postings; book a fitting; participate in our rewards program; purchase gift cards; participate in our trade-in program; place an order; participate in or co-host an event, promotion or survey; apply to become a wholesale member; post content on the Websites; use our Store Locator, use any of the other interactive portions of our Websites, or use our Services.

The Personal Information we collect may include, without limitation:

  • Contact information and identifiers such as name, billing address, shipping address, e-mail address, telephone number, password, and username for registration

  • Billing information, financial and payment related information, such as credit card number and expiration date, financial account number and other information located on checks

  • Driver’s license number

  • Age, gender

  • Personal interests, birthday

  • Information about a third party you provide when we ship an order

  • A record of your product interests and purchases; fitting data

  • Information you post in a public space on our site (e.g., feedback or reviews about our products, photos, videos, and profile information); reviews and ratings

  • Information you provide when you contact us

  • Your geolocation or precise geolocation (if you opt in)

When you apply for a job, including through our careers page, we collect your name, email address, phone number, whether you are authorized to work in the US, your recent employer and job title, and other information you submit in your application, CV, resume, or related documents.

You can always limit the information you provide to us, but if you choose not to provide certain requested information, you may be unable to access some of the functionality, offers, or content on or available through the Websites or Services.

Information We Collect Passively or Automatically

Any time you visit our Websites, we may collect certain information, including without limitation:

  • The means you use to access our Websites

  • The precise location of your device or information about your approximate location each time you access our Websites or Services, in accordance with your device permissions

  • Your Internet Protocol (IP) address or other unique identifier of your computer, cell phone, or other device used to access our Websites

  • Browser information and reference site domain name when you visit any Website

  • Device identifier

  • Session data (e.g., products you recently viewed, shopping cart, browsing history, date, and time)

  • User ID

Some of our e-mail communications to you may include a “click-through URL” linked to a particular page on a Website. By clicking on one of these URLs, you will automatically enter our Websites and we may collect information related to the “click-through.” You can avoid having this information collected by not clicking on URL links in our e-mail communications.

We may collect your email address via cookies and pixels on the Website through the use of trusted third party partners. These partners may combine your email information with other information they have access to (e.g., a mailing address) so that we may serve relevant marketing offers to you via direct mail. If you do not want us to collect information about you, please contact us to opt out here.

For more information on automatic collection, please see Section 2 on Cookies. For information on your choices, please see Section 7.

Information from Third Parties

If you create an account or access our Services using credentials from a third-party social media platform (such as Facebook), we have access to certain information from that platform, such as your name, email address, friends list, and public profile information, in accordance with the authorization procedures determined by that platform.

We may obtain information from third parties including affiliates, business partners and vendors regarding your contact information, preferences, interests, and opinions. We may also obtain your purchase history and interactions from our affiliates.

If you apply for certain co-branded financial products, we receive certain information from the financial institution we partner with, including whether your application was approved or denied, account closure information, and aggregated information about your transactional history.

When you visit our website, log in, register, or open an email, our online data partners or vendors may use cookies, ad beacons, and similar technologies to associate these activities with information they or others have about you, including your email address or mailing address and share it with us.

Information We Infer or Derive About You

We may use or combine Personal Information that you provide, that we collect automatically, or that we obtain from other sources to derive or infer additional Personal Information about you. For example, we may infer that you are looking to purchase new golf equipment based on your website browsing behavior and past purchases, or we may use your IP address and other information to estimate your general or precise location.

2. COOKIES AND WEB TECHNOLOGIES

Our Websites use cookies and other web technologies to collect and store certain information when you visit or use the Websites.

A cookie is a small file consisting of letters and numbers. This file uniquely identifies and recognizes your browser or device and transmits information to the server. Some of these cookies are placed by us (i.e., first-party cookies) and others are placed by third parties (i.e., third party cookies). We use the following cookies on our Websites:

  • Strictly Necessary/Essential Cookies: These cookies are essential to the basic operation of our Websites. They help identify you when you sign in, remember the information you input in an online form or shopping cart, enable you to navigate around our Websites, use its features, or provide you with services you have requested. Without these cookies, we may be unable to provide the Websites or certain services or features.

  • Performance/Analytics Cookies: These cookies gather information on your use of our Websites. For example, how you interact with the Websites so we can improve it and whether the Websites are working properly. Some of these cookies may be analytics cookies set by companies that analyze how you use our Websites in order to help us improve and optimize our Website and the products and services we offer. Certain cookies collect information on inactive online shopping carts and we may use these cookies to send SMS text message reminders to individuals enrolled in our mobile alert program within one hour of inactivity/lack of purchase.

  • Functionality/Personalization Cookies: These cookies help save information you have entered so the Websites can recognize you, remember your username, remember your choices such as font size and color or language, or personalize Websites’ content when you return. The information these cookies collect may be anonymized and set by us or by a third party.

  • Advertising/Targeting Cookies: These cookies help us provide relevant advertising to you, measure its effectiveness, or limit the number of times you have seen it. They may record your visit to our Websites including the links you follow to other sites so we can tailor our Websites, communications, and advertising or remember whether you have visited the Websites before. These technologies may also collect information, including details about the device you use to access the Websites (e.g., your computer or mobile phone), your IP address, browser type, and operating system. Some of these cookies may follow you when you leave the Websites and travel to other websites so that we can serve personalized ads targeted to your preferences. We may place some of these cookies on your device or third parties, such as our advertising partners or service providers, may place them when you visit the Websites. We use third-party companies to serve advertisements (banners or links) on our behalf across the Internet. These advertising companies use tracking technologies (including cookies and pixel tags) to collect identifiable information as well as non-identifiable information about your visits to our Website and your interactions with our products in order to provide tailored advertisements based on your interests and browsing of our Website. We may use or associate personally identifiable information with remarketing lists, cookies, data feeds, or other anonymous identifiers.

Our Websites may also use:

  • Web beacons. These small electronic files, also known as pixels, are set by us or third parties, help with functions such as tracking, analytics, counting Website visitors or for related marketing and media services. These pixels may collect your email, name, order items and ID, page ID, quantity, unit price, size, and product ID. This data is anonymized.

  • Email pixel tracking. We may embed email pixels in emails we send you. When you open the email, it sends back information. These pixels help us determine information including how many people open our emails, click on links, the percentage of recipients who read email on their phones, etc. We use this information for marketing purposes and to learn more about our audience.

  • Facebook meta pixel. This pixel is used for tracking and serving targeted ads. It tracks information such as your page view, view content, search, add to cart or Wishlist, purchase information, sign up, download, submit form, or user information (IP address, browser information). This data is anonymized.

  • URL trackers. These third-party trackers are strings of code that track user behavior after clicking on a URL for marketing purposes. This data is anonymized.

  • Browser/device/online fingerprinting. These third party tools use scripts to track the attributes of the visitor’s device or browser to build a profile of the user.

  • Instant Messaging. Our websites may use instant messaging to process and respond to user questions. These messages are reviewed and responded to by Company representatives. The user’s interactions with Company representatives are recorded and aggregated for customer relations management history.

  • Session replay. Interaction with our website may be logged to help us analyze and understand how the website is utilized by visitors and to help improve it. This tool may record information such as your clicks, scrolls, and mouse movements, feedback polls, country, duration, device, name, email, ID, browser, OS, and IP address. This data is anonymized.

  • Social media widgets. Our Websites include social media features, such as the Facebook, Instagram, YouTube, and X (formerly Twitter) widgets. These features may collect information about you such as your IP address and which page you are visiting on our Websites. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

  • Google Analytics. Our Websites use Google tools to help us analyze utilization of the website, track users, help with remarketing, audience or customer match, and serve targeted advertisements. The tools we use include Google Analytics, Google AdWords, Google Data Studio, Google Audience Manager, Google Tag Manager, and other similar Google tools. These tools collect user information (e.g., IP address, browser, device type, OS, location), website traffic information, content information (e.g., page views), goal completion (e.g., completion of certain actions on the website such as making a purchase), e-commerce information (e.g., average order value, product views). This information is aggregated and anonymized.

When you visit our Websites, register, or open an email, our inline data partners or vendors may use cookies, ad beacons, and similar technologies to associate these activities with information they or others have about you, including your email address or home address. We (or service providers on behalf) may then send communications and marketing to these email addresses or your home address. You may opt out of receiving these emails by visiting https://app.retention.com/optout. You may also contact us, including via email at: support@worldwidegolfshops.com or via phone at: 1-888-708-0518, to opt out of receiving advertisements at your home address.

Exercising Choice. Most browsers will allow you to block or refuse cookies. The Help Menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. However, you may need to adjust your preferences manually each time you visit a site. You may also manage cookie preferences by clicking the “Your Privacy Choices” link on our Websites. Please note that if you block certain cookies, some of the services and functionalities of our Websites may not work and you may be required to re-enter any user IDs and passwords more frequently. See Section 7 for additional choices.

3. BROWSER-BASED DO NOT TRACK

Some browsers incorporate a “Do Not Track” (DNT) feature that, when turned on, signals to websites and online services that you do not want to be tracked. We track Websites users over time and across third-party websites; however, because there is no currently accepted standard for responding to a DNT signal, we do not respond to DNT signals on our Websites where we provide advertisements, content, or other services. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

4. SOURCES

You. We may collect and store information that you voluntarily provide to us through our Websites or Services, in our stores, through our customer service representatives, at events, through marketing efforts including contests, sweepstakes, rewards programs, content you share publicly in connection with our products, services or campaigns, or any other way we interact with you.

Social media and related services or websites. We may collect information about you through your social media services consistent with your settings on such services or from publicly available websites consistent with their terms and conditions.

Third Parties. As noted above, we may collect information about you from third parties that are lawfully entitled to share your Personal Information with us such as our company subsidiaries and affiliates; service providers and contractors; your family and friends; our business partners; marketing and advertising companies; or vendor partners that provide or lead our experiences (events, outings and trips). We may combine or link information we receive from third parties with information we have about you.

Information Collected Automatically. As noted in Section 2, when you navigate through and interact with our Websites, we may compile statistical information concerning your usage of the Websites through third-party analytics services. To do so, we may collect information about your equipment, browsing actions, patterns of traffic flowing through the Website, sites that refer visitors to the Websites, pages of the Website that visitors use as entry and exit points, browser and operating systems and versions used by visitors to the Website, etc. The analytics services may transfer this information to third parties in case of a legal obligation or if a third-party processes data on behalf of that service.

For additional information on data collected automatically, please see Section 2 or visit the “Your Privacy Choices” link on our Website.

Store Cameras. We may collect Personal Information through our use of cameras in and around our stores for operational purposes such as measuring traffic patterns, tracking in-stock levels, investigating employee and customer complaints, and for fraud and theft investigations, prevention, and security.

5. HOW WE USE YOUR PERSONAL INFORMATION

In general, we use the Personal Information we collect only for the purpose it was collected, for compatible purposes, as permitted or required by law, as necessary to carry out our contractual duties and obligations, and as otherwise provided in this Policy. For example, we may use your Personal Information in the following ways:

  • Communicating with you, including responding to your comments, questions, and requests for information; providing customer service; sending you technical notices, updates, security alerts, support, and administrative messages; sending you confirmations, cart reminders, receipts, invoices, marketing messages, and recall notices; and providing information related to warranty coverage.

  • Providing and delivering products and services; processing your payments, transactions, and returns.

  • Managing your account and hosting forums and interactive areas of our Websites and Services.

  • Providing technical support (including to debug and troubleshoot).

  • Engaging in advertising, promotional, and marketing activities. For example, creating look alike audiences, remarketing, or retargeting ads; planning or hosting events on our behalf or on behalf of one of our affiliate companies; assisting company affiliates with advertising and marketing; sending communications about us and our subsidiaries’, affiliates’ and partners’ products, services, offers, contests, promotions, sweepstakes, surveys, customer experience research, news, events, outings, and trips, and other information we think will be of interest to you (for information about how to manage promotional communications, please see Section 7, below); tailoring content and information we send or display to you; offering location customization and personalized recommendations, help, and instructions; personalizing your experience, including linking or combining with other information we receive from third parties to help understand your preferences; administering contests, promotions, sweepstakes, gift card services, and rewards programs.

  • Verifying or enforcing compliance with the policies that govern our Websites and Services.

  • Conducting research and development; monitoring and analyzing trends, usage, and activities relating to the Websites, in-store activity, purchases, and experiences.

  • For other everyday business purposes (e.g., financial account management, product development, contract management, IT and website administration, corporate governance, record keeping, reporting and legal compliance, internal investigations, etc.).

  • Preventing, detecting, and investigating fraud and other suspected illegal activities; protecting the rights, property, security, and safety of us, our subsidiaries and affiliates, our employees, customers, and others.

  • Investigating claims or allegations; establishing, exercising, or defending a legal claim; enforcing our rights arising from any contracts entered between you and us including billing and collection.

  • Processing your application for employment with us or managing the employment relationship.

  • Providing and/or reviewing ADA requested accommodations.

  • Complying with legal and regulatory obligations (e.g., certain laws and regulations may require us to process your Personal Information. For example, we may collect your age to comply with laws applicable to the collection and disclosure of Personal Information belonging to minors. We may also use your Personal Information to respond to law enforcement requests, as required by applicable law, court order, or governmental regulations, and for other lawful processes or public safety purposes).

  • Evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.

  • Fulfilling any other purpose for which you provide it.

6. DISCLOSURE OF PERSONAL INFORMATION

In general, we will not disclose, sell, or rent your Personal Information except with your consent and as described in this Policy unless otherwise permitted or required by law. We may disclose your Personal Information for the purposes that we may use it, as described in this Policy. To carry out such purposes, we may disclose your Personal Information to:

  • Our related entities, subsidiaries, or affiliates (e.g., for assistance with processing and fulfilling customer fitting orders, advertising or marketing, sending communications, administering loyalty rewards programs, or identifying consumers who have shopped or interacted with us).

  • Service providers and contractors who collect or process information on our behalf (e.g., Websites operation or hosting, fulfillment services, payment authorization and processing, email services, fraud protection and credit risk reduction, product customization, marketing and promotional services including material distribution, loyalty program management, website evaluation, data analysis and, where applicable, data cleansing, website analytics, IT services, cloud storage, background checks, security). These third parties are not authorized to use or disclose Personal Information you provide to us on or through any Website for any purpose other than to perform the services designated by us.

  • Third party marketing companies that assist us with creating marketing profiles, delivering targeted ads, etc.

  • Business partners (e.g., as part of promotions or events).

  • Manufacturers and others related to warranty coverage.

  • Third parties and vendors (e.g., advertising and marketing vendors; financing).

  • Professional advisors (e.g., lawyers, accountants, auditors, bankers, insurers).

  • Social networks.

We may disclose your Personal Information to third parties as necessary:

  • To comply with federal, state, or local laws.

  • To comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities.

  • To cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local laws.

  • To investigate allegations or claims and establish, exercise, or defend legal claims.

  • In connection with a merger or sale involving all or part of our Websites or as part of a corporate reorganization, stock sale, or other change of control. Personal Information that we have collected about you may be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets.

We will also disclose your Personal Information to third parties at your direction.

The following chart describes the categories of Personal Information we may collect or have collected about you and the categories of third parties to whom we may disclose or have disclosed that Personal Information in the preceding twelve (12) months.

Categories of Personal Information

Categories of Third Parties To Whom We Disclose Your Personal Information

Identifiers and other contact information (e.g., name, e-mail, telephone number, mailing address, account username and password, IP address, online identifier, device Identifier, SSN, driver’s license, signature, education, bank account or credit card number). Note that some of this information may also constitute Sensitive Information.

  • Our affiliates and related companies

  • Manufacturers and others related to warranty coverage

  • Business partners

  • Social networks

  • Vendors (including marketing and advertising companies)

  • Service providers and contractors

  • Third parties as directed by you

  • Professional advisors

  • Public authorities and law enforcement

Characteristics of protected classifications under California or federal law (e.g., race, religion, age, military veteran status, disability). Note that some of this information may also constitute Sensitive Information.

 

  • Our affiliates and related companies

  • Social networks

  • Vendors (including marketing and advertising companies)

  • Service providers and contractors

  • Third parties as directed by you

  • Professional advisors

  • Public authorities and law enforcement

Commercial Information (e.g., records of products or services purchased, obtained, or considered, or other purchasing histories or tendencies).

  • Our affiliates and related companies

  • Manufacturers and others related to warranty coverage

  • Business partners

  • Social networks

  • Vendors (including marketing and advertising companies)

  • Service providers and contractors

  • Third parties as directed by you

  • Professional advisors

  • Public authorities and law enforcement

Education (e.g., information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act), Employment or Other Professional Information (e.g., information on your resume or job application; collected while managing the employment relationship or created during your relationship with us). Note that some of this information may also constitute Sensitive Information.

  • Our affiliates and related companies

  • Service providers and contractors

  • Recruiters and other employment-related third parties

  • Professional advisors

  • Public authorities and law enforcement

 

 

Internet or Other Similar Network Activity (e.g., browsing history, search history, information on your interaction with our Websites, chat history/logs, chat recordings or transcriptions, search history, your interaction an ad or an email from us).

  • Our affiliates and related companies

  • Social networks

  • Vendors (including marketing and advertising companies)

  • Service providers and contractors

  • Third parties as directed by you

  • Professional advisors

Geolocation data (e.g., location information while using one of our apps or Websites). If we collect precise geolocation, this is also considered Sensitive Information.

  • Our affiliates and related companies

  • Social networks

  • Vendors (including marketing and advertising companies)

  • Service providers and contractors

  • Public authorities and law enforcement

Audio, electronic, visual or similar information (e.g., identifiable information obtained from voicemail messages, while speaking with our service representatives, including on the telephone or through the chat feature on the Websites, and information captured by video cameras).

  • Our affiliates and related companies

  • Social networks

  • Vendors (including marketing and advertising companies)

  • Service providers and contractors

  • Third parties as directed by you

  • Professional advisors

  • Public authorities and law enforcement

Sensitive Information (e.g., Social Security, driver’s license, state identification card, or passport number; precise geolocation; racial or ethnic origin; union membership; the contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication; data related to citizenship or immigration status).

  • Our affiliates and related companies

  • Service providers and contractors

  • Third parties as directed by you

  • Professional advisors

 

Other (e.g., information contained in your communications to other users of our Websites and posted to public or semi-public areas of the Websites).

  • Our affiliates and related companies

  • Business partners

  • Social networks

  • Vendors (including marketing and advertising companies)

  • Service providers and contractors

  • Third parties as directed by you

  • Professional advisors

  • Public authorities and law enforcement

Inferences Draw from Personal Information (i.e., inferences drawn from any of the information above to create a profile reflecting your preferences, characteristics, and behaviors).

 

 

  • Our affiliates and related companies

  • Business partners

  • Social networks

  • Vendors (including marketing and advertising companies)

  • Service providers and contractors

  • Third parties as directed by you

  • Professional advisors

7. YOUR CHOICES AND OPT-OUT PROCEDURES

Unsubscribe. You may opt out of receiving future promotional communications including marketing materials from us at any time. You can click on the “unsubscribe” hyperlink contained in promotional emails we send you. You may also contact our Customer Service Team at support@worldwidegolfshops.com or call us at 1-888-708-0518.

When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our inline data partners or vendors to associate these activities with information they or others have about you, including your email address or home address. We (or service providers on behalf) may then send communications and marketing to these email addresses or your home address. You may opt out of receiving this email advertising by visiting https://app.retention.com/optout. You may also contact us, including via email at: support@worldwidegolfshops.com or via phone at: 1-888-708-0518, to opt out of receiving advertisements at your home address.

Deletion Requests. If, at any time after ordering products or registering for information you wish to have your information deleted, please contact us at 1-888-708-0518 or click HERE to be taken to an online opt-out submission form.

Please note that removal of Personal Information from our database or unsubscribing will not stop marketing or advertising content that has already been generated for distribution or is otherwise queued for transmission to you before we can implement your request. If you opt out of receiving promotional communications, we may still send you non-promotional/transactional emails, such as emails about your purchases, account verification, or as otherwise consistent with applicable law.

Location Information. The settings of your Internet browser or mobile device may allow you to stop sharing your precise location with us or others.

Emails and Click-Through URLs. Some of our e-mail communications to you may include a “click-through URL” linked to a particular page on a Website. By clicking on one of these URLs, you will automatically enter our Websites and we may collect information related to the “click-through.” To prevent having this information collected, do not click on URL links in our e-mail communications.

Mobile Push Notifications/Alerts. With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device. Please visit the Mobile Terms and Conditions section of our affiliate’s Terms of Use & Service to understand how we may use SMS messaging.

Third Party Pixels and Cookies.  The Help Menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. You may also adjust your cookie preferences by clicking the “Your Privacy Choices” link at the bottom of our Websites.

Google Analytics Opt-Out Browser Add On. If you want to opt-out, download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Safari, Firefox, and Microsoft Edge. In order to function, the opt-out add-on must be able to load and execute properly on your browser. Learn more about the opt-out and how to properly install the browser add-on HERE. You can also visit the following URL to learn more about how to manage Google from using your user analytics. https://tools.google.com/dlpage/gaoptout

Facebook Usage Tool and Steps to Deactivate. Click HERE to visit the Facebook data usage tool. Below are the steps to take to deactivate Facebook from using your personal usage data.

  1. Open your Facebook settings

  2. Click “Your Facebook Information

  3. Click “Off Facebook Activity

  4. Click “Manage Your Facebook Activity” (you’ll need to re-enter your Facebook password to access)

From here, you can see all of the third-party sites that are sharing your information with Facebook and manage how your data is used. These are the options that let you manage Facebook’s third-party data collection:

  • Manage Your Off-Facebook Activity: This shows you a list of every site and app that’s shared information with Facebook. Click on any site and select turn off future activity to stop it from adding data to your Facebook profile.

  • Download Your Information: While the Off-Facebook Activity page shows you basic details of what Facebook knows, you’ll have to download your activity to find out specifics about what is being shared.

  • Clear History: Remove all third-party activity history associated with your account. Just click Clear History to confirm. This doesn’t delete the data, but it does sever the connection with your account.

  • Manage Future Activity: Prevent Facebook from associating the third-party activity information it receives in the future with your account by clicking this option and toggling off Future Off-Facebook Activity. If you don’t care about the details and just want to stop Facebook from associating all data it collects with your account, all you have to do is clear your history and turn off future off-Facebook activity collection. But be warned: if you use Facebook to log on to any third-party sites, turning off future activity will log you out and prevent you from logging back on again. If you’ve accidentally turned off activity, go to Manage Future Activity > Activity You’ve Turned Off, select the site, and click Allow activity.

8. EXTERNAL LINKS AND THIRD-PARTY INTEGRATIONS

Our Websites contain links to websites or resources outside of our Websites for your informational purposes only. We may also provide links to third-party integrations. Third-party integrations are websites or platforms that synchronize with our Websites to provide you with additional functionality, tools, or services such as maps, sending requested information, etc. You acknowledge and agree we are not responsible for the availability of third-party sites, resources, or integrations and do not endorse and are not responsible or liable for any content, advertising, goods, services, or other materials on, available through, or provided by such sites, resources, or integrations. We are not responsible for the privacy or other practices of such sites and cannot guarantee the security of Personal Information that you provide, or is collected by, such sites.  We encourage you to review the privacy policies and terms and conditions of any site you visit via a link from one of our Websites.

9. EMBEDDED CONTENT

The Websites contain embedded content (e.g., videos). Embedded content may place third-party cookies on your device that track your online activity to enhance your experience or assess the success of their application. We have no direct control over the information these cookies collect, and you should refer to their website privacy policy for additional information.

10. CHANGES TO YOUR ACCOUNT INFORMATION

You may update or correct your online account information by logging into your online account and updating your information or by calling Customer Service at 1-888-216-5252. You may also email us at support@worldwidegolfshops.com if you wish to deactivate your online account, but note that we may retain information about you for legitimate business purposes or as required by law.

11. HOW LONG WE RETAIN YOUR INFORMATION

We retain your Personal Information for as long as necessary, including to provide you products and services and while you have an open account with us. We may retain your Personal Information for longer if it is necessary to comply with our legal or reporting obligations, resolve disputes, collect fees, etc., or as permitted or required by applicable law. We may also retain your Personal Information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your Personal Information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use, or disclosure; the purposes for which we process your Personal Information; and applicable legal requirements.

12. HOW WE PROTECT THE INFORMATION THAT WE COLLECT

The security of the information we collect about you is of the utmost importance to us and we take appropriate and reasonable measures to ensure that protection, including: 

  • We keep automatically collected data and voluntarily collected data separate at all times.

  • We use internal encryption on all data stores that house voluntarily captured data.

  • We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.

  • We restrict access to private information to those who need such access in the course of their duties for us.

  • We endeavor to ensure not to retain Personal Information about you for a duration greater than as provided or permitted by law, rule, or regulation.

We believe we employ security measures that adequately address the security needs of our customers. Unfortunately, no data transmission over the Internet or any wireless network is 100% secure. As a result, while we strive to take reasonable measures to protect your Personal Information, we cannot ensure, guarantee, or warrant the security of any information you transmit, and you do so at your own risk.

Passwords. The Personal Information record created through your registration with our Websites can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to anyone.

Public Forums. Our Websites may make chat rooms, forums, message boards, and/or news groups available to its users at various times. Please remember that, unless otherwise stated, any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your Personal Information in these areas.

13. MOBILE APPS

We and/or our affiliates may offer a downloadable native member (iOS and Android) app (“App”). You can use this App to purchase products or services from Us and/or our affiliates. Our App may collect personal and other information as described in Section 1 that will be used or disclosed in accordance with this Policy. We provide a link to this Policy to persons prior to their downloading of any of our App.

If you allow our mobile App to access your location information on your device, our mobile App may use your mobile device’s Global Positioning System (GPS) technology and other technology (such as wireless transmitters known as beacons) to provide you with information and offers based on the location of your device. Beacons may allow us to collect information about your location within participating properties by communicating with mobile devices in range. We may use this location information to enhance your experience by delivering push notifications and other content to your mobile device, providing navigation assistance as you move around our locations, and sending you information and offers about products, services, or activities we believe may be of interest to you.

We may share this information with third parties, including business partners, service providers, and marketing companies to provide information, offers, and services that may be of interest to you. You may prevent or limit the collection of location information by changing the settings in the App or by changing your device settings.

We may also use apps provided or prepared by third-party service providers or vendors. For example, we may use third-party apps to assist in the management of employee relationships. Use of Personal Information when accessing or using these apps will be governed by third-party privacy policies.

14. CHILDREN’S PRIVACY 

 

Our Websites are not intended for children under 16 years of age. We do not knowingly collect Personal Information from children under 16 and do not intentionally permit anyone under age 16 to provide any Personal Information on the Website. If you are under 16, do not use or provide any information on our Website. If you believe we might have any information from or about a child under 16, please contact us at worldwide-golf-shops@privacysupportservices.com or call 1-888-708-0518. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information.

15. APPLICABLE LAW

This Policy is governed by the internal substantive laws of California, without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Policy shall lie exclusively with the state and federal courts within California. If any provision of this Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect.

16. TRANSFER OF INFORMATION TO THE U.S. AND OTHER COUNTRIES

We are primarily based in the United States and process and store the information we collect in the United States. If you are based outside the United States, we transfer your Personal Information to, and process your Personal Information on, servers located in the United States, a jurisdiction that may not provide equivalent levels of data protection as your home jurisdiction.

17. CONTACT US

If you have questions concerning this Privacy Policy or the practices of the Websites, you may contact us.

By Email:
support@worldwidegolfshops.com or
worldwide-golf-shops@privacysupportservices.com

By Mail:
Worldwide Golf Cool Clubs LLC
ATTN: Legal Department – Privacy Policy
4350 East-West Hwy, Suite 1050
Bethesda, MD 20814

18. STATE SPECIFIC NOTICES: CALIFORNIA, COLORADO, CONNECTICUT, NEVADA, OREGON, VIRGINIA AND UTAH

If you are a resident of California, Colorado, Connecticut, Nevada, Oregon, Virginia, or Utah, the following state specific provisions describe our policies and practices in accordance with the applicable state consumer data protection law regarding the collection, use, and disclosure of Personal Information that we obtain about you when you access or use the Websites, use our mobile application, use our Services, or through other channels (e.g., phone and e-mail conversations, viewing our emails, when you visit our locations or attend our events, or through authorized services providers or third parties).

Capitalized terms used in the following state sections shall have the meanings set forth in the applicable state consumer data protection law. Sections 1 through 17 of this Policy continue to apply except as modified by the state section applicable to you. Please read the relevant state section carefully before using the Websites and Services or otherwise submitting your Personal Information to us.

Except as otherwise noted, any capitalized terms not defined in a state-specific section have the meaning set forth in the Policy. With the exception of the California section, these state sections do not apply to Personal Information we obtain about you in a commercial or employment context.

By accessing or using the Websites or Services, or otherwise submitting Personal Information to us, you indicate your understanding that the collection, use, and sharing of your information is subject to the terms of the relevant state section and the Privacy Policy. If you do not consent to the collection, use, and sharing of your Personal Information as described, please do not use the Websites or Services or otherwise provide us with such information.

Consumer Rights. These state-specific sections include rights you may have under the applicable state law and information on how to exercise them. Where permitted by law, we reserve the right to respond only to a verifiable request to exercise a right. A verifiable request may be made by any of the following:

  • The consumer who is the subject of the request,

  • A consumer on behalf of the consumer’s minor child, or

  • A natural person or person registered with the Secretary of State authorized to act on behalf of a consumer, where permitted by applicable law.

If we request, you must provide sufficient information to verify your identity and/or authority to act on behalf of a consumer. In general, we may ask you to provide identifying information that we already maintain about you or we may use a third-party verification service. In either event, we will try to avoid asking you for sensitive Personal Information to verify your identity. We may not be able to respond to your request if we cannot verify your identity or authority to make the request and/or confirm the Personal Information relates to you. Please note that making a consumer request does not require you to create an account with us.

Additionally, you will need to describe your request with sufficient detail to allow us to review, understand, assess, and respond. We will not use the Personal Information we collect from an individual to determine a verifiable request for any other purpose, except as required by law.

Fees. We reserve the right to charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded. If we determine that a request warrants a fee, we will attempt to notify you as to why we made that decision and provide a cost estimate before completing your request. We will attempt to respond to a verifiable consumer request within forty-five (45) days of receipt, but we may require up to ninety (90) days to respond, under which circumstances we will notify you of the need for an extension.

Response. If you have an account with us, we may deliver our written response to that account, by mail, or electronically, at your option. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the receipt of your verifiable consumer request.

  • California residents: With respect to Personal Information collected on and after January 1, 2022, and to the extent expressly permitted by applicable regulation, you may request that such disclosures cover a period beyond the 12 months referenced above, provided doing so would not be impossible or require a disproportionate effort by us.

Agents. Subject to certain limitations, you may authorize a natural person or a business registered with the applicable Secretary of State to act on your behalf with respect to exercising your rights under a state section. Unless you have provided the authorized agent with a qualifying power of attorney, you must provide your authorized agent with written permission (signed by you) to act on your behalf and verify their identity with us. We reserve the right to deny requests from persons or businesses claiming to be authorized agents that do not submit sufficient proof of their authorization. The following state- specific limitations apply to agents:

  • California: An agent may submit only a request to Know, Correct or Delete on behalf of a Consumer.

  • Colorado: An agent may submit only a request to Opt Out of the processing of Personal Data concerning the Consumer for purposes of Targeted Advertising or the Sale of Personal Data.

  • Connecticut: An agent may exercise only the right to Opt Out of processing of Personal Data concerning the Consumer for purposes of Targeted Advertising, the Sale of Personal Data, or Profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning the consumer.

  • Oregon: An agent may exercise only the right to Opt Out of processing of Personal Data concerning the Consumer for purposes of Targeted Advertising, the Sale of Personal Data, or Profiling.

  1. California

Shine the Light Law”. If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information by us to third parties for the third parties’ direct marketing purposes. Requests may be made one time per calendar year. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2023 will receive information regarding 2022 sharing activities). You may submit your request using the contact information at the end of this Policy.

Eraser Law”. If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California law permits you to request and obtain removal of content or information you have publicly posted. You may submit your request using the contact information at the end of this Policy. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

California Consumer Privacy Act (“CCPA”). The following CCPA section supplements and amends the Policy to disclose information about our data processing practices as required by the California Consumer Privacy Act of 2018 (“CCPA”). This CCPA Section applies solely to individuals who are residents of the State of California (“Consumers” or “you”).

1. Personal Information

The following chart includes the categories of Personal Information we may collect or have collected about California residents and, for each type of Personal Information collected, the categories of third parties to whom we may or have disclosed, Sold, or Shared that Personal Information in the preceding twelve (12) months.

Under the CCPA, Sell means disclosing Personal Information for monetary or other valuable consideration. Share means disclosing your information for purposes of Cross Contextual Behavioral Advertising regardless of consideration.

We may add to the categories of Personal Information we collect and the purposes we may use it. In that case, we will inform you by posting an updated version of this CCPA section on the Site.

Please note that Personal Information does not include:

  • Publicly available information from government records.

  • Deidentified or aggregated Consumer information.

  • Information excluded from the CCPA’s scope, such as certain health or medical information and other categories of information protected by different laws.

Categories of Personal Information Collected

Categories of Parties to Whom Disclosed

Categories of Parties to Whom Sold/Shared

Identifiers and other contact information (e.g., name, e-mail, telephone number, mailing address, account username and password, IP address, online identifier, device Identifier, SSN, driver’s license, signature, education, employment history, bank account or credit card number). Note that some of this information may overlap with other categories of Personal Information such as Sensitive Information.

  • Affiliates and related entities.

  • Vendors, contractors and service providers.

  • Business partners.

  • Manufacturers and others related to warranty coverage.

  • Third parties as required by law or administrative orders and similar disclosures.

  • Third parties in connection with a merger, divestiture, sale, or asset transfer.

  • Third-party links and widgets (e.g., social media widgets).

  • Governmental entities.

  • Professional advisors such as accountants and lawyers.

  • Other third parties as directed by you.

  • Advertising and marketing companies.

Characteristics of protected classifications under California or federal law (e.g., race, religion, age, military veteran status, disability). Note that some of this information may overlap with other categories of Personal Information such as Sensitive Information.

  • Affiliates and related entities.

  • Vendors, contractors and service providers.

  • Third parties as required by law or administrative orders and similar disclosures.

  • Third parties in connection with a merger, divestiture, sale, or asset transfer.

  • Governmental entities.

  • Professional advisors such as accountants and lawyers.

  • Other third parties as directed by you.

Commercial Information (e.g., records of products or services purchased, obtained, or considered, or other purchasing histories or tendencies). Note that some of this information may overlap with other categories of Personal Information.

  • Affiliates and related entities.

  • Vendors, contractors and service providers.

  • Third parties as required by law or administrative orders and similar disclosures.

  • Third parties in connection with a merger, divestiture, sale, or asset transfer.

  • Governmental entities.

  • Professional advisors such as accountants and lawyers.

  • Other third parties as directed by you.

  • Advertising and marketing companies.

Education (e.g., information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act), Employment or Other Professional Information (e.g., information on your resume or job application; collected while managing the employment relationship or created during your relationship with us). Note that some of this information may overlap with other categories of Personal Information.

  • Affiliates and related entities.

  • Vendors, contractors and service providers.

  • Third parties as required by law or administrative orders and similar disclosures.

  • Third parties in connection with a merger, divestiture, sale, or asset transfer.

  • Governmental entities.

  • Professional advisors such as accountants and lawyers.

  • Other third parties as directed by you.

Internet or Other Similar Network Activity (e.g., browsing history, search history, information on your interaction with our Websites, chat history/logs, chat recordings or transcriptions, search history, your interaction an ad or an email from us). Note that some of this information may overlap with other categories of Personal Information.

  • Affiliates and related entities.

  • Vendors, contractors and service providers.

  • Third parties as required by law or administrative orders and similar disclosures.

  • Third parties in connection with a merger, divestiture, sale, or asset transfer.

  • Governmental entities.

  • Professional advisors such as accountants and lawyers.

  • Other third parties as directed by you.

  • Advertising and marketing companies.

Geolocation data (e.g., location information while using one of our apps or Websites). If we collect precise geolocation, this is also considered Sensitive Information.

  • Affiliates and related entities.

  • Vendors, contractors and service providers.

  • Third parties as required by law or administrative orders and similar disclosures.

  • Third parties in connection with a merger, divestiture, sale, or asset transfer.

  • Other third parties as directed by you.

  • Advertising and marketing companies.

Audio, electronic, visual or similar information (e.g., identifiable information obtained from voicemail messages, while speaking with our service representatives, including on the telephone or through the chat feature on the Websites, and information captured by video cameras). Note that some of this information may overlap with other categories of Personal Information.

  • Affiliates and related entities.

  • Vendors, contractors and service providers.

  • Third parties as required by law or administrative orders and similar disclosures.

  • Third parties in connection with a merger, divestiture, sale, or asset transfer.

  • Governmental entities.

  • Professional advisors such as accountants and lawyers.

  • Other third parties as directed by you.

Sensitive Information (e.g., Social Security, driver’s license, state identification card, or passport number; precise geolocation; racial or ethnic origin; union membership; the contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication; data related to citizenship or immigration status)

  • Affiliates and related entities.

  • Vendors, contractors and service providers.

  • Third parties as required by law or administrative orders and similar disclosures.

  • Third parties in connection with a merger, divestiture, sale, or asset transfer.

  • Governmental entities.

  • Professional advisors such as accountants and lawyers.

  • Other third parties as directed by you.

Other (e.g., information contained in your communications to other users of our Websites and posted to public or semi-public areas of the Websites). Note that some of this information may overlap with other categories of Personal Information.

  • Affiliates and related entities.

  • Vendors, contractors and service providers.

  • Third parties as required by law or administrative orders and similar disclosures.

  • Third parties in connection with a merger, divestiture, sale, or asset transfer.

  • Professional advisors such as accountants and lawyers.

  • Other third parties as directed by you.

Inferences Drawn from Personal Information (i.e., inferences drawn from any of the information above to create a profile reflecting your preferences, characteristics, and behaviors).

  • Affiliates and related entities.

  • Vendors, contractors and service providers.

  • Third parties in connection with a merger, divestiture, sale, or asset transfer.

  • Professional advisors such as accountants and lawyers.

  • Other third parties as directed by you.

  • Advertising and marketing companies.

2. Financial Incentives

From time to time, we may offer coupons, discounts, rewards, and other promotions, whether online or in stores, in exchange for you enrolling in certain rewards programs, or by signing up for email updates, electronic newsletter delivery, or other promotional communications the Company may send you (collectively, “Incentive Programs”). No purchase is necessary to participate in an Incentive Program; however, the Company provides you an opportunity to receive financial rewards in exchange for you providing certain Personal Information. We use that information in accordance with our Privacy Policy. For example, we may collect your name and email address, or if you opt in to receive text messages from us, we will collect your cell phone number. All Incentive Programs are provided to you in exchange for the value of your Personal Information to the Company.

Our customers may be invited to participate in a rewards program administered by our affiliates (“Program”). The Program will be governed by the terms of service and use established by our affiliates, as updated and modified from time-to-time. We would refer you to our affiliate’s terms of use and service for more information about any such Program. As a member of the Program, you would receive the opportunity to earn points based on qualifying purchases or trade-in, which rewards points may be redeemed for a rewards gift card. You may also receive coupons. To enroll you in the Program, we collect your full name, email, zip code and phone number, and other similar data. We also collect and retain your purchase history for administering the Program. We use and disclose the Personal Information we collect for the Program in accordance with our Privacy Policy.

We use the Personal Information we collect from the Incentive Programs for lead capture, marketing (including targeted advertising), and research. The financial incentive we provide in exchange for your Personal Information (e.g., rewards points and rewards gift cards) is reasonably related to the value of your Personal Information to us. We calculate this value by determining the approximate return on purchases, the expenses involved in providing the rewards, and the expenses involved in offering and administering these activities and opportunities. You must opt in to receive participate in an Incentive Program. By opting into the opportunities listed above or enrolling in the Program, you authorize us, our affiliates, and partners to send marketing communications to you. You can withdraw from an Incentive Program at any time by either following the unsubscribe/opt-out button in communications sent to you electronically, or in the case of the Program, by contacting us via email at marketing@worldwidegolfshops.com.

3. Your Consumer Rights and How to Exercise Them

The CCPA provides California Consumers with the following rights, subject to certain exceptions:

i. The Right to Opt Out of the Sale or Sharing of Your Personal Information.

In certain circumstances, we Sell or Share your Personal Information. To Opt Out of the Sale or Sharing of your Personal Information, please submit a request using our online webform.

This Site also recognizes and processes opt-out preference signals that indicate your intent to opt out of the Sale or Sharing of your Personal Information. You can manage opt-out preferences by clicking the “Your Privacy Choices” link at the bottom of our Websites and/or submitting a request using our online webform .

We do not have actual knowledge that we have Sold the Personal Information of minors under the age of 16 years.

ii. Sensitive Personal Information.

We do not use or disclose your Sensitive Personal Information for purposes that, with limited exceptions, are not necessary to provide our products and services as are reasonably expected by an average Consumer requesting those goods and services.

iii. Additional Rights.

  1. Right to Know. You have the right to request that we disclose the following to you as it relates to the 12-month period preceding the Company’s receipt of your request:

    1. The categories of Personal Information we have collected about you.

    2. The categories of sources from which the Personal Information was collected.

    3. The business or commercial purpose for collecting, Selling, or sharing Personal Information.

    4. The categories of Personal Information we disclosed or Sold for a business purpose.

    5. The categories of third parties we disclosed Personal Information to, by the category of Personal Information.

    6. The specific pieces of Personal Information we collected about you.

  2. Right to Request Correction of Your Personal Information. You have the right to request that we correct any inaccurate Personal Information we maintain about you.

  3. Right To Request Deletion of Your Personal Information. You have the right to request that we delete Personal Information we collected or maintain about you. Upon receipt of a verifiable request and as required by the CCPA, we will delete and direct any Service Providers, Contractors, and Third Parties to delete your PI from their records.

To submit a California Consumer Rights request to Know, Delete or Correct, please

  • Click HERE to be taken to an online request submission form.

  • Visit our stores to complete a paper form, which can be requested at the front desk.

  • Call our privacy toll-free line at 1-888-708-0518.

We will not discriminate against you for exercising any of your CCPA rights. For example, we generally will not provide you a different level or quality of goods or services if you exercise your rights under the CCPA.

B. Colorado Residents

The following Colorado section supplements and amends the Policy to disclose information about our data processing practices and your rights as required by the Colorado Privacy Act (“CPA”). This CPA section applies solely to individuals who are residents of the State of Colorado (“Consumers” or “you”).

1. Purposes for Collecting and Processing Your Personal Data.

 

Categories PI

Purposes for Collecting and Processing Your Personal Data

Identifiers and other contact information such as name, e-mail, telephone number, mailing address, account username and password, IP address, online identifier, device Identifier, SSN, driver’s license, signature, education, employment history, bank account or credit card number.

  • Communicate with you by phone, email, or text message.

  • Provide, operate, monitor, analyze, and improve our Websites, Services, products, programs, events and experiences including managing your account, hosting forums and interactive areas of our Websites and Services.

  • Provide and deliver products, services, and information; process payments, transactions and returns; send you related information including confirmations, receipts, invoices, customer experience surveys, and recall notices; provide warranty coverage.

  • Provide technical support (including to debug and troubleshoot), and send you technical notices, updates, security alerts, and support and administrative messages.

  • Prevent, detect, and investigate fraud and other suspected illegal activities; protect the rights, property, security, and safety of us, our subsidiaries and affiliates, our employees, customers and others.

  • Engage in advertising, promotional, and marketing activities including creating look alike audiences, remarketing, retargeting, planning or hosting events.

  • Send communications about us and our subsidiaries’, affiliates’ and partners’ products, services, offers, contests, promotions, sweepstakes, surveys and customer experience research, news, events, outings, and trips, and other information we think will be of interest to you (for information about how to manage promotional communications, please see “Opt-Out Procedures” below).

  • Tailor content and information we send or display to you; offer location customization and personalized recommendations, help, and instructions; and otherwise personalize your experience while using our Websites or Services including linking or combining with other information we receive from third parties to help understand your preferences and provide you with personalized service.

  • Administer and promote contests, promotions, sweepstakes, gift card services, and rewards program.

  • Verify or enforce compliance with the policies that govern our Websites and Services.

  • Update, maintain, use, and analyze our records.

  • Research and development; monitor and analyze trends, usage and activities relating to the Websites, in-store activity, purchases, and experiences.

  • Administer, develop, and improve our Websites, Services, stores and experiences.

  • For other everyday business purposes (e.g., financial account management, product development, contract management, IT and website administration, corporate governance, record keeping, reporting and legal compliance, internal investigations).

  • To protect the rights, property, security, and safety of job applicants, employees, customers, the public and our company assets including facilities and information systems.

  • To investigate claims or allegations; establish, exercise or defend a legal claim; enforce our rights arising from any contracts entered between you and us including billing and collection.

  • To assess your application for employment with us or manage the employment relationship.

  • Provide ADA requested accommodations.

  • Comply with legal and regulatory obligations (e.g., certain laws and regulations may require us to process your Personal Information. For example, we may collect your age to comply with laws applicable to the collection and disclosure of Personal Information belonging to minors. We may also use your Personal Information to respond to law enforcement requests, as required by applicable law, court order, or governmental regulations, and for other lawful processes or public safety purposes).

  • Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.

  • To fulfill any other purpose for which you provide it.

Gender, pregnancy, age, mental or physical disability, medical condition, military or veteran status.

  • Engage in advertising, promotional, and marketing activities including creating look alike audiences, remarketing, retargeting, planning or hosting events.

  • Tailor content and information we send or display to you; offer location customization and personalized recommendations, help, and instructions; and otherwise personalize your experience while using our Websites or Services including linking or combining with other information we receive from third parties to help understand your preferences and provide you with personalized service.

  • Verify or enforce compliance with the policies that govern our Websites and Services.

  • Research and development; monitor and analyze trends, usage and activities relating to the Websites, in-store activity, purchases, and experiences.

  • For other everyday business purposes (e.g., financial account management, product development, contract management, IT and website administration, corporate governance, record keeping, reporting and legal compliance, internal investigations).

  • To investigate claims or allegations; establish, exercise or defend a legal claim; enforce our rights arising from any contracts entered between you and us including billing and collection.

  • To assess your application for employment with us or manage the employment relationship.

  • Provide ADA requested accommodations.

  • Comply with legal and regulatory obligations (e.g., certain laws and regulations may require us to process your Personal Information. For example, we may collect your age to comply with laws applicable to the collection and disclosure of Personal Information belonging to minors. We may also use your Personal Information to respond to law enforcement requests, as required by applicable law, court order, or governmental regulations, and for other lawful processes or public safety purposes).

  • To fulfill any other purpose for which you provide it.

Commercial information such as services purchased, obtained, or considered or other purchasing or consuming histories or tendencies.

  • Communicate with you by phone, email, or text message.

  • Provide, operate, monitor, analyze, and improve our Websites, Services, products, programs, events and experiences including managing your account, hosting forums and interactive areas of our Websites and Services.

  • Provide and deliver products, services, and information; process payments, transactions and returns; send you related information including confirmations, receipts, invoices, customer experience surveys, and recall notices; provide warranty coverage.

  • Provide technical support (including to debug and troubleshoot), and send you technical notices, updates, security alerts, and support and administrative messages.

  • Engage in advertising, promotional, and marketing activities including creating look alike audiences, remarketing, retargeting, planning or hosting events.

  • Send communications about us and our subsidiaries’, affiliates’ and partners’ products, services, offers, contests, promotions, sweepstakes, surveys and customer experience research, news, events, outings, and trips, and other information we think will be of interest to you (for information about how to manage promotional communications, please see “Opt-Out Procedures” below).

  • Tailor content and information we send or display to you; offer location customization and personalized recommendations, help, and instructions; and otherwise personalize your experience while using our Websites or Services including linking or combining with other information we receive from third parties to help understand your preferences and provide you with personalized service.

  • Research and development; monitor and analyze trends, usage and activities relating to the Websites, in-store activity, purchases, and experiences.

  • Administer, develop, and improve our Websites, Services, stores and experiences.

  • For other everyday business purposes (e.g., financial account management, product development, contract management, IT and website administration, corporate governance, record keeping, reporting and legal compliance, internal investigations).

  • To investigate claims or allegations; establish, exercise or defend a legal claim; enforce our rights arising from any contracts entered between you and us including billing and collection.

  • To fulfill any other purpose for which you provide it.

Education, Employment or Other Professional Information (e.g., information on your resume or job application; collected while managing the employment relationship or created during your relationship with us).

  • For other everyday business purposes (e.g., financial account management, product development, contract management, IT and website administration, corporate governance, record keeping, reporting and legal compliance, internal investigations).

  • To protect the rights, property, security, and safety of job applicants, employees, customers, the public and our company assets including facilities and information systems.

  • To assess your application for employment with us or manage the employment relationship.

  • Provide ADA requested accommodations.

  • Comply with legal and regulatory obligations (e.g., certain laws and regulations may require us to process your Personal Information. For example, we may collect your age to comply with laws applicable to the collection and disclosure of Personal Information belonging to minors. We may also use your Personal Information to respond to law enforcement requests, as required by applicable law, court order, or governmental regulations, and for other lawful processes or public safety purposes).

  • To fulfill any other purpose for which you provide it.

Internet or other electronic network activity such as browsing history, search history, information on your interaction with our Websites, chat history/logs, chat recordings or transcriptions, search history, your interaction with an ad or an email from us.

  • Communicate with you by phone, email, or text message.

  • Provide, operate, monitor, analyze, and improve our Websites, Services, products, programs, events and experiences including managing your account, hosting forums and interactive areas of our Websites and Services.

  • Provide technical support (including to debug and troubleshoot), and send you technical notices, updates, security alerts, and support and administrative messages.

  • Engage in advertising, promotional, and marketing activities including creating look alike audiences, remarketing, retargeting, planning or hosting events.

  • Send communications about us and our subsidiaries’, affiliates’ and partners’ products, services, offers, contests, promotions, sweepstakes, surveys and customer experience research, news, events, outings, and trips, and other information we think will be of interest to you (for information about how to manage promotional communications, please see “Opt-Out Procedures” below).

  • Tailor content and information we send or display to you; offer location customization and personalized recommendations, help, and instructions; and otherwise personalize your experience while using our Websites or Services including linking or combining with other information we receive from third parties to help understand your preferences and provide you with personalized service.

  • Administer and promote contests, promotions, sweepstakes, gift card services, and rewards program.

  • Research and development; monitor and analyze trends, usage and activities relating to the Websites, in-store activity, purchases, and experiences.

  • Administer, develop, and improve our Websites, Services, stores and experiences.

  • For other everyday business purposes (e.g., financial account management, product development, contract management, IT and website administration, corporate governance, record keeping, reporting and legal compliance, internal investigations).

  • To fulfill any other purpose for which you provide it.

Geolocation data such as location information while using one of our apps or Websites.

  • Engage in advertising, promotional, and marketing activities including creating look alike audiences, remarketing, retargeting, planning or hosting events.

  • Tailor content and information we send or display to you; offer location customization and personalized recommendations, help, and instructions; and otherwise personalize your experience while using our Websites or Services including linking or combining with other information we receive from third parties to help understand your preferences and provide you with personalized service.

  • Research and development; monitor and analyze trends, usage and activities relating to the Websites, in-store activity, purchases, and experiences.

Audio, electronic, visual, thermal, or similar information such as identifiable information obtained from voicemail messages, while speaking with our service representatives, including on the telephone or through the chat feature on the Websites, and information captured by video cameras.

  • Communicate with you by phone, email, or text message.

  • Provide, operate, monitor, analyze, and improve our Websites, Services, products, programs, events and experiences including managing your account, hosting forums and interactive areas of our Websites and Services.

  • Provide and deliver products, services, and information; process payments, transactions and returns; send you related information including confirmations, receipts, invoices, customer experience surveys, and recall notices.

  • Prevent, detect, and investigate fraud and other suspected illegal activities; protect the rights, property, security, and safety of us, our subsidiaries and affiliates, our employees, customers and others.

  • For other everyday business purposes (e.g., financial account management, product development, contract management, IT and website administration, corporate governance, record keeping, reporting and legal compliance, internal investigations).

  • To protect the rights, property, security, and safety of job applicants, employees, customers, the public and our company assets including facilities and information systems.

  • To investigate claims or allegations; establish, exercise or defend a legal claim; enforce our rights arising from any contracts entered between you and us including billing and collection.

  • To fulfill any other purpose for which you provide it.

Sensitive Data

  • mental/physical health condition or diagnosis

  • citizenship or citizenship status

  • For other everyday business purposes (e.g., financial account management, product development, contract management, IT and website administration, corporate governance, record keeping, reporting and legal compliance, internal investigations).

  • To assess your application for employment with us or manage the employment relationship.

  • Provide ADA requested accommodations.

  • Comply with legal and regulatory obligations (e.g., certain laws and regulations may require us to process your Personal Information. For example, we may collect your age to comply with laws applicable to the collection and disclosure of Personal Information belonging to minors. We may also use your Personal Information to respond to law enforcement requests, as required by applicable law, court order, or governmental regulations, and for other lawful processes or public safety purposes).

Other (e.g., information contained in your communications to other users of our Websites and posted to public or semi-public areas of the Websites).

  • Provide, operate, monitor, analyze, and improve our Websites, Services, products, programs, events and experiences including managing your account, hosting forums and interactive areas of our Websites and Services.

  • Research and development; monitor and analyze trends, usage and activities relating to the Websites, in-store activity, purchases, and experiences.

  • Administer, develop, and improve our Websites, Services, stores and experiences.

  • To fulfill any other purpose for which you provide it.

Inferences Draw from Personal Information to create a profile reflecting your preferences, characteristics, and behaviors.

  • Communicate with you by phone, email, or text message.

  • Engage in advertising, promotional, and marketing activities including creating look alike audiences, remarketing, retargeting, planning or hosting events.

  • Send communications about us and our subsidiaries’, affiliates’ and partners’ products, services, offers, contests, promotions, sweepstakes, surveys and customer experience research, news, events, outings, and trips, and other information we think will be of interest to you (for information about how to manage promotional communications, please see “Opt-Out Procedures” below).

  • Tailor content and information we send or display to you; offer location customization and personalized recommendations, help, and instructions; and otherwise personalize your experience while using our Websites or Services including linking or combining with other information we receive from third parties to help understand your preferences and provide you with personalized service.

  • Administer and promote contests, promotions, sweepstakes, gift card services, and rewards program.

  • Research and development; monitor and analyze trends, usage and activities relating to the Websites, in-store activity, purchases, and experiences.

  • Administer, develop, and improve our Websites, Services, stores and experiences.

  • To fulfill any other purpose for which you provide it.

 

2. Your Consumer Rights and How to Exercise Them.

Colorado Consumers have specific rights with respect to Personal Data we collect about them. Subject to verification and certain limitations, these rights include the following:

i. Disclosing and Selling Personal Data.

We Sell, as that term is defined by the CPA, and disclose your Personal Data to the categories of third parties listed in section 18.A.1, above. To opt out of the Sale of your Personal Data, please click HERE.

ii. Targeted Advertising.

We process your Personal Data for Targeted Advertising. To opt out of the processing of your Personal Data for Targeted Advertising, please click HERE.

iii. Profiling.

We do not process Personal Data for Profiling in furtherance of decisions that produce legal or similarly significant effects concerning a Consumer.

iv. Additional Rights:

  1. Right to Confirmation and Access. You have the right to request that we confirm whether we are processing your Personal Data and to access such data.

  2. Right to Request Correction of Your Personal Data. You have the right to request that we correct any inaccurate Personal Data we maintain about you.

  3. Right To Request Deletion of Your Personal Data. You have the right to request that we delete Personal Data we collected or maintain about you.

  4. Right to Obtain a Copy. You have the right to obtain a copy of your Personal Data in a portable and, to the extent technically feasible, readily usable format up to two times in per calendar year.

To submit a Colorado Consumer rights request to Access, Correct, Delete or Obtain a Copy, please

  • Click HERE to be taken to an online request submission form.

  • Visit our stores to complete a paper form, which can be requested at the front desk.

  • Call our privacy toll-free line at 1-888-708-0518.

3. Loyalty Rewards Program

You may be invited to participate in the Company’s rewards program, which will be administered by one of our affiliates. For more information, please see https://www.worldwidegolfshops.com/loyalty-rewards-terms-and-conditions.

If you request that we delete certain personal data, we may be unable to provide the Program benefit. For example, if you request that we delete your name, email address or address, we may be unable to identify your account or communicate your rewards to you. If you ask that we delete your purchase history, we may be unable to calculate your rewards.

C. CONNECTICUT RESIDENTS

The following Connecticut section supplements and amends the Policy to disclose information about our data processing practices and your rights as required by the Connecticut Act Concerning Personal Data Privacy and Online Monitoring (CTDPA). This CTDPA section applies solely to individuals who are residents of the State of Connecticut (“Consumers” or “you”).

1. Your Consumer Rights and How to Exercise Them

Connecticut Consumers have specific rights with respect to Personal Data we collect about them. Subject to verification and certain limitations, these rights include the following:

i. Disclosing and Selling Your Personal Data.

We Sell, as that term is defined by the CTDPA, and disclose your Personal Data to the categories of third parties listed in section 18.A.1, above. To opt out of the Sale of your Personal Data, please click HERE.

ii. Targeted Advertising.

We process your Personal Data for Targeted Advertising. To opt out of our processing your Personal Data for Targeted Advertising, please click HERE.

iii. Profiling.

We do not process Personal Data for Profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning a Consumer.

iv. Additional Rights:

  1. Right to Confirmation and Access. You have the right to request that we confirm whether we are processing your Personal Data and to access such data.

  2. Right to Request Correction of Your Personal Data. You have the right to request that we correct any inaccurate Personal Data we maintain about you.

  3. Right To Request Deletion of Your Personal Data. You have the right to request that we delete Personal Data we collected or maintain about you.

  4. Right to Obtain a Copy. You have the right to obtain a copy of your Personal Data in a portable and, to the extent technically feasible, readily usable format where the processing is carried out by automated means.

To submit a request to Access, Correct, Delete or Obtain a Copy, please

  • Click HERE to be taken to an online request submission form.

  • Visit our stores to complete a paper form, which can be requested at the front desk.

  • Call our privacy toll-free line at 1-888-708-0518.

D. NEVADA RESIDENTS

The following Nevada section supplements and amends the Policy to disclose information about our data processing practices and your rights as required by NRS 603A. This section applies solely to individuals who are residents of the State of Nevada (“Consumers” or “you”).

Nevada law requires that we notify Nevada Consumers of their right to submit a verified request instructing us not to Sell any of the Covered Information we have collected or will collect about them through our Site.

To submit your request, you may contact us by calling our privacy toll-free line at 1-888-708-0518 or by visiting the online request submission form available by clicking HERE.

Please note that we do not Sell Consumer Covered Information. For purposes of this section, Sell means the exchange of Covered Information for monetary consideration by us to a person who will license or sell that information to additional persons. Covered information means a name, physical address, email address, phone number, Social Security number, an identifier that allows you to be contacted physically or online, and any other information collected from you through the Site in combination with an identifier that makes the person’s information personally identifiable.

E. OREGON RESIDENTS

Effective July 1, 2024, the following the following Oregon section supplements and amends the Policy to disclose information about our data processing practices and your rights as required by the Oregon Consumer Protection Act (“OCPA”). This OCPA section applies solely to individuals who are residents of the State of Oregon (“Consumers” or “you”).

1. Your Consumer Rights and How to Exercise Them

Oregon Consumers have specific rights with respect to Personal Data we collect about them. Subject to verification and certain limitations, these rights include the following:

i. Right to Opt Out of the Sale of Your Personal Data.

We Sell, as that term is defined by the OCPA, and disclose your Personal Data to the categories of third parties listed in section 18.A.1, above. To opt out of the Sale of your Personal Data, please click HERE.

ii. Right to Opt Out of the Processing of Personal Data for Targeted Advertising.

We may process your Personal Data for Targeted Advertising. To opt out of our processing your Personal Data for Targeted Advertising, please click HERE.

iii. Right to Opt Out of the Processing of Personal Data for Profiling.

We do not process Personal Data for Profiling in furtherance of decisions that produce legal or similarly significant effects concerning a Consumer.

iv. Right to Revoke Your Consent.

You have the right to withdraw your consent where we have obtained your consent to:

    1. Process your Sensitive Personal Information

    2. Process your Personal Data for purposes of Targeted Advertising,

    3. Process your Personal Data for purposes of Profiling the Consumer in Furtherance of Decisions that Produce Legal Effects or Effects of Similar Significance

    4. Process your Personal Data for purposes of Selling.

To withdraw your consent, please click HERE.

v. Additional Rights:

  1. Right to Request Confirmation. You have the right to request that we confirm whether we are processing your Personal Data and the categories of such Personal Data

  2. Right to Receive a Copy of Your Personal Data. You have the right to request a copy in a portable form of your Personal Data that we have processed or are processing.

  3. Right to Request Correction of Your Personal Data. You have the right to request that we correct any inaccurate Personal Data we maintain about you.

  4. Right To Request Deletion of Your Personal Data. You have the right to request that we delete Personal Data we collected or maintain about you.

To submit an Oregon Consumer rights request to Access, Correct, Delete or Obtain a Copy,

  • Click HERE to be taken to an online request submission form.

  • Visit our stores to complete a paper form, which can be requested at the front desk.

  • Call our privacy toll-free line at 1-888-708-0518.

2. Appeals

You may appeal our denial of your request to exercise a Consumer Right within 60 days after you receive our denial by contacting us at via email at: support@worldwidegolfshops.com or worldwide-golf-shops@privacysupportservices.com or by submitting an appeal through our online form by clicking HERE.

We will not discriminate against you for exercising any of your rights under the OCPA.

F. UTAH RESIDENTS

The following Utah section supplements and amends the Policy to disclose information about our data processing practices and your rights as required by the Utah Consumer Privacy Act (“UCPA”). This UCPA section applies solely to individuals who are residents of the State of Utah (“Consumers” or “you”).

1. Your Consumer Rights and How to Exercise Them.

Utah Consumers have specific rights with respect to Personal Data we collect about them. Subject to verification and certain limitations, these rights include the following:

i. Disclosing and Selling Your Personal Data.

We Sell, as that term is defined by the UCPA, your Personal Data to the categories of third parties listed in section 18.A.1, above. To opt out of the Sale of your Personal Data, please click HERE.

ii. Targeted Advertising.

We process your Personal Data for Targeted Advertising. To opt out of our processing your Personal Data for Targeted Advertising, please click HERE.

iii. Additional Rights:

  1. Right to Confirmation and Access. You have the right to request that we confirm whether we are processing your Personal Data and to access such data.

  2. Right To Request Deletion of Your Personal Data. You have the right to request that we delete Personal Data we collected or maintain about you.

  3. Right to Obtain a Copy. You have the right to obtain a copy of your Personal Data that you previously provided to us in a format that to the extent technically feasible, is portable and readily usable format, and allows you to transmit the data to another controller without impediment, where the processing is carried out by automated means.

To submit a request to Access, Delete or Obtain a Copy, please

  • Click HERE to be taken to an online request submission form.

  • Visit our stores to complete a paper form, which can be requested at the front desk.

  • Call our privacy toll-free line at 1-888-708-0518.

G. VIRGINIA RESIDENTS

The following Virginia section supplements and amends the Policy to disclose information about our data processing practices and your rights as required by the Virginia Consumer Privacy Act (“VCDPA”). This VCDPA section applies solely to individuals who are residents of the State of Virginia (“Consumers” or “you”).

1. Your Consumer Rights and How to Exercise Them

Virginia Consumers have specific rights with respect to Personal Data we collect about them. Subject to verification and certain limitations, these rights include the following:

i. Disclosing and Selling Your Personal Data.

We do not sell, as that term is defined by the VCDPA, your Personal Data. We disclose your Personal Data to the categories of third parties listed in Section 18.A.1, above.

ii. Targeted Advertising.

We process your Personal Data for Targeted Advertising. To opt out of our processing your Personal Data for Targeted Advertising, please click HERE.

iii. Profiling.

We do not process Personal Data for Profiling in furtherance of decisions that produce legal or similarly significant effects concerning a Consumer.

iv. Additional Rights:

  1. Right to Confirmation and Access. You have the right to request that we confirm whether we are processing your Personal Data and to access such data.

  2. Right to Request Correction of Your Personal Data. You have the right to request that we correct any inaccurate Personal Data we maintain about you.

  3. Right To Request Deletion of Your Personal Data. You have the right to request that we delete Personal Data we have collected about you.

  4. Right to Obtain a Copy. You have the right to obtain a copy of your Personal Data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format where the processing is carried out by automated means.

To submit a request to Access, Correct, Delete or Obtain a Copy, please

  • Click HERE to be taken to an online request submission form.

  • Visit our stores to complete a paper form, which can be requested at the front desk.

  • Call our privacy toll-free line at 1-888-708-0518.

19. CONTACT US

If you have questions concerning this Privacy Policy or the practices of the Websites, you may contact us.

By Email:
support@worldwidegolfshops.com or
worldwide-golf-shops@privacysupportservices.com

By Mail:
Worldwide Golf Cool Clubs LLC

ATTN: Legal Department – Privacy Policy
4350 East-West Hwy, Suite 1050
Bethesda, MD 20814

Call: 1-888-708-0518

20. ACCESSIBILITY

This policy is in a form that is accessible to consumers with disabilities.

 

 

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